Patient Resources
Patients who have received care at Crestwood Medical Center may request copies of their medical records or health information for themselves or for authorized third parties. Please see Questions About Medical Records section below for important information before submitting a request for records.
Contact:
Phone: 256-429-5588
Fax: 256-429-4634 or 256-429-4617
How to Request Medical Records
Patients may request copies of medical records by phone, by mail or online. Record requests from patients are handled as priority and will be released in a timely manner.
If you are requesting medical records in person or through the mail, please download and complete a request form:
Request Online
To request records online:
Request Records (Patient or Representative)
Request Records (Providers)
Access Patient Portal
Request in Person
To request records in person:
Drop Off Address
4790 Whitesport Circle
Huntsville, AL 35801
Request by Mail
To request records by mail:
Release of Information
Crestwood Medical Center
One Hospital Dr. SW
Huntsville, AL 35801
Frequently Asked Questions About Medical Records
Who can request a patient’s medical records?
Authorizations must be signed by the patient or the patient’s legal representative. If the patient is a minor (under age 18), authorization must be signed by a custodial parent or a legally appointed guardian. Proof of guardianship is required.
What if the patient is unable to sign the authorization?
If the patient is unable to sign by reason of physical or mental disability, authorization may be signed by the next of kin or legally appointed guardian. Proof of guardianship is required and must indicate the patient’s disability.
How can I request records for someone who is deceased?
Authorization must be signed by the personal representative of the estate or next of kin. If the patient did not expire at the facility, proof of death is required. Additionally, appointment as the personal representative of the estate or status as next of kin must be verified.
What documentation is required when requesting records for someone else?
If you hold Power of Attorney (POA), are a Healthcare Surrogate or Healthcare Proxy, the related legal forms and court orders must be provided. This may result in additional review and processing times.
Do medical record authorizations expire?
Yes. Authorizations will expire on the date/time or event specified on the release form. A new release form will be required if an older release form does not support the new request for records.
Do medical records include billing information?
No. The Medical Records Department does not have access to billing records or information.
Is there a charge for copies of medical records?
There may be a charge for copies of medical records for yourself or a request directed to a third party (excluding continuity of care request). Charges are based on HIPAA guidelines and applicable state law. Contact the Medical Records Department for questions concerning potential costs.