How Billing Works
When you receive a bill from us, it covers services you received at one of our healthcare facilities. As a courtesy to our patients, we will bill your insurance company, Medicare or Medicaid on your behalf. We will do everything possible to obtain payment and expedite your claim.
You also may receive separate bills from your personal physician, surgeon, pathologist, radiologist or other healthcare professional. Questions about any of these bills should be directed to the number printed on the statement you receive.
Payment Policy
Payment in full is required at the time of service from all patients who owe co-pays, coinsurance, have not met their deductible, or do not have insurance coverage. Balances after insurance payment are due upon receipt.
Even if we bill your health insurance, payment is the ultimate responsibility of the patient. You will be financially responsible for payment of your hospital bill. To assist you with your financial responsibility, we offer discounts, payment plans or charity care, for patients that qualify. For more information, contact our Patient Access Department.
Questions about your bill or the billing process? Please contact our Business Office, toll free, at 888-433-0414, Monday through Thursday, 8 a.m. – 6 p.m. central time and on Fridays 8 a.m. – 5 p.m. central time.
If you have insurance:
We accept most major health insurance plans and managed care programs.
Several factors can affect the amount a patient owes the hospital. Some health insurance plans may have special requirements for certain tests or procedures. Additionally, some physicians may not participate in your healthcare plan and their services may not be covered. If you fail to meet your health insurance plan requirements, you may be financially responsible for all or part of the services you receive at the hospital. Be sure you review your benefits plan to understand all of the plan requirements affecting your financial responsibility.
If you don’t have insurance:
No one will be denied necessary medical care due to lack of insurance or inability to pay. However, you may be asked to pay a deposit when you’re admitted or when you register for an outpatient procedure.
For information about how we can help you determine if you qualify for medical coverage that can assist with your visit, please see the Eligibility Screening Services section below.
Eligibility Screening Services
Eligibility Screening Services engages patients with compassion and expertise to discover available resources to help with medical expenses. Our services help the people in our communities to gain access to needed healthcare, reduce the burden of medical expenses, and establish a relationship of trust with their care providers.
If you don’t have insurance, or are enrolled in Medicare without secondary coverage
The number below connects you with our call center staff to help identify programs over the phone.
Call: 800-353-1380
At no cost to you, our staff walk through a series of questions designed to identify programs that may be able to assist with medical coverage. Some programs have time limits in which to apply. Call us today to see what options might be available.
Once the questions are completed and a program is identified, we work with you to gather any information and documentation required, as well as complete any applications necessary to get you the needed coverage.
If you already have insurance
Please contact the billing department for additional assistance.
Call: 866-433-0414
As a department working hard to find coverage available to our patients, we are proactively attempting contact. If you have already been a patient at the hospital, our staff may have already spoken with you. If not, our team will be reaching out soon to see how we can assist.
How We Help
- Identify potential programs
- Assist with the program application
- Perform follow up of submitted applications
- If approved, notify hospital’s billing department
Information Sharing
We provide communication assistance between program workers, hospital/physician billing departments and patients. We adhere to all confidentiality and privacy guidelines (HIPAA and Protected Health Information).
Ways to Contact Us
- Call us toll free at 800-353-1380
- Call the hospital directly and ask for Eligibility Screening Services
- Send us an email at esscontact@chs.net. Please provide details about your account to help with connecting you to care faster